Parsey turns alert emails into PSA tickets.
Point a mailbox at it. It reads what your monitoring sends, pulls out the fields you care about, and raises the ticket in Autotask, Halo or ConnectWise. No polling, no copy and paste, no rules engine to learn.
service desk · inboxFour alerts before nine. Somebody still has to open each one and type it into the PSA.
Every one of those is a ticket somebody retypes.
At two minutes each, which is optimistic once you have found the company and picked a queue. Change the number to yours.
Edit the alert. The ticket follows.
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This is not a video. The extraction running above is the same marker logic the product uses, running in your browser on the text in that box.
Every attempt is on the record, successful or not.
Screenshots of a running instance, not mockups. Emails are kept, searchable, and deleted on whatever retention you set.
It never uses the sender's address.
Whichever field actually holds the customer's address. Not the From header.
Matched against your PSA's contacts.
Exact match wins. Several partial matches are treated as ambiguous and refused.
Free webmail domains excluded, so gmail.com never becomes a customer.
The ticket says why it landed there, so it can be found and reassigned.
Alerts arrive from [email protected],
not from your customer. A forwarded message looks like it came from
your own help desk. So the sender is never used to decide who the
ticket belongs to.
And it never silently drops one. If nothing identifies the company, the ticket is still raised, against your fallback, carrying the reason.
A lost alert is worse than a misfiled one.
Point a mailbox at it and watch the first ticket land.
— per month. Cancel whenever you like.
Microsoft 365 push, so tickets appear when the email arrives rather than on a polling interval. Autotask and Halo today, ConnectWise next.